For a service during COVID. Please read more about our current COVID restrictions here.
Let us know
We are here for you 24/7, if your loved one has passed call us on 4951 1166.
During this call we will talk you through what is needed, such as their name and dates, where they have passed and if a doctor has been. We will also ask a few questions such as who is the next of kin/executor, and will it be a burial or cremation.
Bringing them into our care
We will bring your loved one into our care as soon as we can. Before we can, a doctor will need to visit and fill out the necessary paperwork.
Two of our trained staff will bring them into our care, with respect and dignity. They will talk you through what will happen during this time. A time can be arranged for you to spend some time with your loved one prior to the day of the service in one of our private chapels.
Meet with us
To organise the funeral, we will need to arrange a meeting. We will call you to set up a time, either at our offices or at your home.
Organising the service
To organise the service, you may need to meet with a few or all of the below people.
The Funeral Arranger
They are the main person who will guide you through every step of the way.
They will organise the service details along with the legalities of your loved ones passing. During the meeting you will discuss:
- Your loved one’s details, including full name
- Where and when they were born
- Parent’s details
- Marriage and children’s details
- Executor/Next of kin details
- Burial or cremation
- Date, time and location of the service
- Coffin and floral arrangement choice
- Who will be the celebrant or minister
- If you would like a viewing
Your celebrant will conduct the service. You will discuss with them how you would like the service to run, who will speak, what you would like them to say, along with any poems to be read, music selection and other special items during the service.
They will create the service sheet handout and photo tribute. Two special keepsakes and a beautiful way to celebrate your loved one.
They will welcome you when you come into the office, and will guide you and answer any questions you may have. They will also organise the following with you:
- Clothing – If you would like your loved one dressed in something special, or if you would like to include any letters, photos or keepsakes to be with your loved one.
- Catering – If you have arranged catering following the service, we can discuss when you are in the office, or they will call you the day or two prior to the service.
- Deposit – This is required the day prior to the service.
After the service
We are here for you
The days, months and years following the passing of your loved one can be difficult, please know we are here to help whenever its needed. We have a range of grief literature that can help along with a counselling service. Please call or email us to receive more information.
The ashes will be ready around 1 week following the service, and you can collect from our offices or we can have them transferred to a memorial park on your behalf.
The death certificate
We process on your behalf the registration of death with Birth, Deaths and Marriages, the death certificate along with notifying Centrelink or Veteran’s Affairs.
You will receive the death certificate between 2-4 weeks following the service. The original along with 3 certified copies. If you need any more please just let us know.
Frequently asked questions
You can call us anytime, 24/7 on 02 4951 1166, and we can talk you through what is needed before we bring your loved one into our care.
If you are not ready to call us yet, you can view our Arranging a funeral page for more information on the sort of questions our Funeral Arranger will discuss with you.
Our chapels are an excellent option for a service, but they are not for everyone. You can also hold the service at a church, or another place of special significance to you and your loved one.
Wherever you wish to have the service, we can work with you to make sure we have everything you need to properly honour and celebrate your loved one.