Due to Covid, current restrictions for funerals is 1 person per 2m2 to ensure the health and safety of families and our staff. Our Wallsend Chapel seats 70, our Belmont Chapel 150, and our new Mayfield West Chapel seating 350.
We are here for you 24/7, if your loved one has passed call us on 4951 1166.
During this call we will talk you through what is needed, such as their name and dates, where they have passed and if a doctor has been. We will also ask a few questions such as who is the next of kin/executor, and will it be a burial or cremation.
We will bring your loved one into our care as soon as we can. Before we can, a doctor will need to visit and fill out the necessary paperwork.
Two of our trained staff will bring them into our care, with respect and dignity. They will talk you through what will happen during this time. A time can be arranged for you to spend some time with your loved one prior to the day of the service in one of our private chapels.
To organise the funeral, we will need to arrange a meeting. We will call you to set up a time, either at our offices or at your home.
To organise the service, you may need to meet with a few or all of the below people.
They are the main person who will guide you through every step of the way.
They will organise the service details along with the legalities of your loved ones passing. During the meeting you will discuss:
Your celebrant will conduct the service. You will discuss with them how you would like the service to run, who will speak, what you would like them to say, along with any poems to be read, music selection and other special items during the service.
They will create the service sheet handout and photo tribute. Two special keepsakes and a beautiful way to celebrate your loved one.
They will welcome you when you come into the office, and will guide you and answer any questions you may have. They will also organise the following with you:
The days, months and years following the passing of your loved one can be difficult, please know we are here to help whenever its needed. We have a range of grief literature that can help along with a counselling service. Please call or email us to receive more information.
The ashes will be ready around 1 week following the service, and you can collect from our offices or we can have them transferred to a memorial park on your behalf.
We process on your behalf the registration of death with Birth, Deaths and Marriages, the death certificate along with notifying Centrelink or Veteran’s Affairs.
You will receive the death certificate between 2-4 weeks following the service. The original along with 3 certified copies. If you need any more please just let us know.