Join our team

Job tasks and responsibilities

A Funeral Arranger oversees the funeral planning process with the successful completion of the funeral service. To liaise with the funeral participants; including the florist, celebrant or clergy, cemetery and/or crematorium, graphic designers and catering staff. Whilst working as part of a successful, caring and compassionate team and maintaining the highest standards of business, professional and personal conduct.

Skills and experience

- Outstanding people skills
- A high level of empathy - an ability to put people at ease
- Professional manner in both attitude and presentation
- Excellent communication skills orally and written
- Team Player with great interpersonal skills
- Intermediate computer skills
- Physically fit
- An ability to remain calm and maintain composure under stressful circumstances
- To be able to work to a schedule, but flexible enough to understand the schedule can change
- A background in the funeral industry is not essential
- After hours work and weekends will be required. Any after hours work will receive monetary compensation.

About the business and the role

The position is broken into two main roles. Firstly, providing support on funeral services including greeting families, assisting the funeral arranger as well as at time running the sound desk (music, visual presentations, live stream and recording of the service). The role is also a hands on position, helping to maintain the facilities, washing vehicles, basic maintenance and general upkeep of our buildings.

Job tasks and responsibilities

- Working as part of a successful, caring and compassionate team and maintaining the highest standards of business, professional and personal conduct.
- Assisting with funerals and taking direction from the arranger
- Running of AV equipment
- Basic maintenance of our facilities
- Driving of company cars including hearses and Transfer Vehicles
- Transferring of deceased to our mortuary
- Ensuring safe work practices are adhered to
- Preparation of coffins according to the documentation provided
- Completing all internal and external documentation as required by management
- Assist with viewings when required
- Basic admin tasks
- Participation with the on-call weekend roster and potentially weekday on call roster. Any after hours work will receive monetary compensation

Skills and experience

- Basic maintenance skills
- Basic IT skills
- Caring and empathetic nature
- Physically fit
- Mature and well presented
- Eye For Detail
- Great time management skills
- Team Player with great interpersonal skills
- Clear and direct communication skills
- Understanding of WHS Policies and Procedures
- Ability to meet and communicate with grieving families

About the role

Within our Design Studio our graphic Designers and AV Specialists collaborate to produce meaningful keepsakes, such as service sheets and photo presentations.

Our Graphic Designers play a pivotal role in guiding grieving families through the process of creating meaningful keepsakes to honour their loved ones. Beyond designing special keepsakes, they provide compassionate support and listen attentively to families' needs, offering comfort and reassurance during a difficult time. From designing service sheets and photo presentations to managing website details and social media posts, their work extends far beyond traditional graphic design tasks. With a combination of artistic talent and empathetic understanding, our Graphic Designers ensure that each service is a heartfelt tribute to a life well lived.

Skills and Experience

The person we are seeking to fill this role of Graphic Designer will possess the following essential criteria:
- Advance design skills in both Indesign and Photoshop
- Excellent time management and organisational skills
- A great eye for detail
- Good people skills with a caring and empathetic nature
- Excellent communication skills orally and written
- Professional manner in both attitude and presentation
- Ability to work independently as well as a team player
- A background in the funeral industry is not essential

About the role

A vital role within Pettigrew Family Funerals. Our receptionist is the face of our family business and the first person our families will meet. We are seeking a full time receptionist who will be responsible for caring and looking after every family that walks through the door; whether it is greeting families, arranging meetings, helping with urn orders or simply being someone to listen to families during such a difficult time in their lives. The role is Monday to Friday 8.30am to 5pm and based across each of our three locations.

Qualifications & experience

- Caring and empathetic nature with an Eye for Detail
- Mature and well presented
- Ability to meet and communicate with grieving families
- Highly organised with the ability to prioritise and multi-task
- Excellent phone manner
- Great time management skills
- Intermediate computer skills and basic experience with Xero
- Ability to work as part of a team as well as autonomously
- Clear and direct communication skills
- Understanding of WHS Policies and Procedures

Tasks & responsibilities

- Working as part of a successful, caring and compassionate team and maintaining the highest standards of business, professional and personal conduct.
- Answering incoming calls, assisting families as well as transferring accordingly.
- Welcoming and caring for families who have lost a loved one.
- Data entry, basic financial duties and taking payments.
- General Administration duties.
- Maintaining a clean and welcoming reception and office space.
- From time to time there may also be some funeral service work, including assisting on funeral services and bringing loved ones into our care from Aged Care Facilities, Hospitals or residence.

About the role

As an Accounts Receivable Officer, you play a key role in ensuring the smooth financial operations of our business. Serving as a key point of contact for our clients, you handle various aspects of accounts receivable, including invoicing, payment processing, and reconciliations. Your responsibilities extend beyond financial transactions, as you also provide attentive and caring support to families navigating the complexities of funeral arrangements. From managing billing inquiries to offering compassionate assistance during difficult times, you embody the values of our family business.

Qualifications & experience

- Strong and kind communication and interpersonal skills
- Exceptional attention to detail
- A strong focus on customer service
- Experience with Xero Invoicing and Reconciliations
- An Eye for Detail
- Ability to meet and communicate with grieving families
- Highly organised with the ability to prioritise and multi-task
- Excellent phone manner
- Great time management skills
- Ability to work as part of a team as well as autonomously

Tasks & responsibilities

- Invoicing
- Allocation of payments and daily Xero reconciliations
- Reception relief
- Identify when to escalate outstanding debtors
- Outstanding debt resolution
- Other administrative tasks as and when required
- Working as part of a successful, caring and compassionate team and maintaining the highest standards of business, professional and personal conduct.
- Answering incoming calls, assisting families as well as transferring accordingly.
- Welcoming and caring for families who have lost a loved one.
- Data entry, basic financial duties and taking payments.